Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.
Booking.com Customer Service Center (Shanghai) Co., Ltd., one of the support companies in China, is looking for Customer Service Executive in China.
The operational hours of the Customer Service Center IN Shanghai would be from 8:00am to 9:30pm.Description:We are looking for Mandarin speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work. As a Customer Service Executive, you will be working in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
Handle pre and post reservation inquiries by phone, e-mail and fax; Modify, change and/or cancel existing reservations; Outbound calls to hotels/guests to arrangement special requests; Liaison between guest and hotel to resolve complaints; Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
Excellent communication skills; Excellent commercial selling skills; Problem solving; Sense of responsibility; Independent and customer friendly.
Our ideal candidate is:
Experienced with internet and hotel industry; Fluent in both written and spoken English; Native speaker of Mandarin; Available Full-time and flexible in work schedule; Available to attend a full-time (5 weeks) paid training;; Already have work permit in mainland China